If you choose to cancel your order then you will be entitled to a full refund, by contacting us by phone or email, before your order is dispatched. We aim to dispatch orders within 2 days of receipt of the order. The refund will be returned to your account inside 3 working days of receipt of your cancellation. If your order has been dispatched then this is governed by our returns policy.
1) Order Cancellation
You may change your mind and cancel your order within 14 working days after the day you receive your goods. If you choose to cancel your order we will refund:
The full purchase price
If you choose to cancel, and obtain a full refund, you will be expected to return the goods to us in perfect condition. Woolverstone.com will not refund the return delivery charges (cost for returning goods to us) and if you fail to return goods to us we may charge you for the cost incurred in collecting them from you.
2) Damaged or Faulty Products and Incorrect Orders
You may exchange your goods or obtain a full refund if the goods you have ordered are damaged or faulty upon receipt, or if the goods you have received are not the goods you originally ordered. When returning damaged, faulty or incorrect orders we will refund:
Full Purchase Price
Delivery Charges (the cost for initial delivery to you)
Return Charges (the cost for returning goods to us) upon the production of a receipt.
When exchanging damaged, faulty or incorrect orders we will:
Dispatch replacement items to you free of charge, upon receipt of the damaged/faulty/incorrect goods.
Refund return charges (the cost for returning goods to us) upon production of a receipt.
3) How to Return Your Goods
In order to return the item, package it up & enclose details of the purchase:
List of goods to return
Reason for return
For our postal address please contact us on email firstname.lastname@example.org.
Reasonable care must be taken when packaging the parcel and returning it so that goods are not damaged in transit. You are advised to use a carrier that offers both traceability and insurance.